GeM CEO Contact Details: Email, Phone Number & Office Info

Navigating Public Procurement: Reaching Out to the Leadership of Government e-Marketplace (GeM)

In the modern digital landscape of public procurement, the Government e-Marketplace (GeM) has revolutionized how central and state government bodies, public sector undertakings (PSUs), and local agencies acquire goods and services. As a cornerstone of transparent, efficient, and technology-driven commerce in India, the portal connects lakhs of sellers, vendors, and micro-entrepreneurs with state buyers.

At the helm of this digital transformation is the Chief Executive Officer (CEO) of GeM. Whether you are a vendor seeking policy clarification, a corporate partner pitching structural integrations, or an enterprise dealing with high-level escalation matters, knowing how to contact leadership channels—and understanding the proper communication protocols—is essential.

Key Leadership & Official Contact Details

The executive leadership office manages strategic alignments, institutional partnerships, and policy decisions for the platform.

• Current Leadership Position: Chief Executive Officer (CEO), Government e-Marketplace (GeM)
• Official Office Email: [email protected]
• Official Headquarters Address:
  Government e-Marketplace (GeM)
  3rd Floor, Jeevan Bharti Building, Tower-2,
  Connaught Circus, New Delhi – 110001, India
• Alternate/Previous Administrative Office Reference:
  Room No. 246, 2nd Floor, Jeevan Tara Building,
  5, Sansad Marg, New Delhi – 110001

Direct Channels vs. General Support: Finding the Right Department

While the CEO’s office governs high-level directives, targeting operational hurdles directly to the executive inbox can cause delays. GeM maintains specialized communication channels designed to resolve issues efficiently before reaching leadership desks:

| Query Type | Best Point of Contact | Details / Numbers |
| :— | :— | :— |
| General Support & Portal Help | Dedicated Toll-Free Helplines | 1800 419 3436 / 1800 102 3436 (Mon–Sat, 9:00 AM – 10:00 PM) |
| General Helpdesk Email | Email Support | [email protected] |
| Defense & MHA Procurement | Sector-Specific Helpline | 0120-6438200 |
| Railway Procurement Queries | Railway Helpline | 0120-6438300 |
| Legal Documentation & Notices | Legal Cell | [email protected] |

Best Practices for Formal Correspondence with Executive Offices

When addressing formal communication, proposals, or grievance escalations to the GeM executive management, adhering to professional protocols ensures your message is handled constructively:

1. Keep it Clear and Concise: Executive correspondence should state the core objective within the opening paragraph. Clearly mention your organization name, user ID/seller profile credentials, and specific transaction references if applicable.
2. Follow the Escalation Matrix: The CEO’s office typically routes operational tickets (such as payment delays, catalog management errors, or bid participation blocks) back to the tier-1 support or grievance redressal cells. Always exhaust standard helpdesk channels and quote your ticket reference numbers if you are escalating an unresolved issue.
3. Opt for Digital-First Outreach: Official emails ([email protected]) remain the most reliable paper trail for corporate inquiries, policy feedback, or formal stakeholder representations.

By leveraging the correct communication channels, stakeholders can ensure their voices are heard while contributing to the transparent growth of India’s digital public procurement ecosystem.